A video of the incident circulating on social media shows the man creating a commotion at the help desk when staff were unable to provide the requested item. IndiGo’s ongoing flight cancellations caused widespread frustration at multiple airports across India, leaving passengers struggling to manage unexpected delays. Amid the chaos, a male passenger was seen upset and shouting at the airline’s help desk, demanding assistance. He pleaded, “Sister, meri beti ko (sanitary) pad chahiye.”
A video of the incident circulating on social media shows the man creating a commotion at the help desk when staff were unable to provide the requested item. The video is from Delhi airport. The footage captures the tense moment, with passengers expressing frustration over both the lack of flight information and the unavailability of essential items.
India’s Directorate General of Civil Aviation (DGCA) finally had to walk back on norms, including improved duty hours and leave policy for pilots, on Friday, December 5, after the country’s dominant airline, IndiGo, continued to have mass cancellations. This comes after more than 1,000 IndiGo flights have been cancelled over the past four days. The cancellations have affected major hubs, including Delhi, Bengaluru, and Hyderabad, where hundreds of departures and arrivals have been scrapped in rapid succession.
“In view of the ongoing operational disruptions and representations received from various airlines regarding the need to ensure continuity and stability of operations, the instruction contained in the referenced paragraph that no leave shall be substituted for weekly rest is hereby withdrawn with immediate effect,” DGCA said in a notification. IndiGo has cancelled all its flights from Delhi until midnight and from Chennai until 6 PM. The Gurugram-based airline has attributed the chaos to a “multitude of unforeseen operational challenges,” including minor technical glitches, winter schedule changes, congestion, and adverse weather conditions.
A woman travelling with her father’s mortal remains was left stranded at Bengaluru’s Kempegowda International Airport after her flight to Delhi was cancelled without prior notice on Friday. Namita, who was travelling to Haridwar for her father’s asthi visarjan, said the cancellation had jeopardised her plans to reach Delhi and then board a connecting flight to Dehradun, the nearest airport to Haridwar, where the immersion of ashes in the Ganga was scheduled.
